GapX Support Portal

General 7

• What is Gap Cover?
• Who can be covered on GapX?
• Do I need an active Medical Aid to have Gap Cover?
• Does GapX work with any Medical aid?
• Do all dependants need to be on the same Medical Aid as the principal?

See all 7 articles

Claims 5

• Does GapX issue a guarantee of payment prior to a procedure?
• Do I need to get pre-authorisation to claim from GapX?
• Will GapX cover any claims where the medical scheme has rejected the claim?
• Can I claim from GapX where the full amount was paid from my medical savings account?
• What is the difference between a penalty fee and a co-payment?

Premiums & Payments 4

• What payment methods are available?
• Why did a double debit go through on my first debit?
• What happens if my debit returned unpaid?
• How do I get a refund if I cancelled my policy?

Application & Underwriting 2

• Will there be any underwriting for my new born?
• Can I claim any benefit during my 3 month General Waiting Period?

General 2

• What is Gap Cover and why do I need it?
• Benefit Descriptions

Application & Underwriting 1

• Underwriting

Claims 1

• Documents required to submit a claim

Premiums 1

• Premium Collection Methods