General FAQ's 6

• What is Gap Cover?
• Who can be covered on GapX?
• Do I need an active Medical Aid to have Gap Cover?
• Do all dependants need to be on the same Medical Aid as the principal?
• What does Overall Annual Limit(OAL) mean?

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Claims FAQ's 5

• Does GapX issue a guarantee of payment prior to a procedure?
• Do I need to get pre-authorisation to claim?
• Will you cover any claims where the medical scheme has rejected the claim?
• Can I claim where the full amount was paid from my medical savings account?
• What is the difference between a penalty fee and a co-payment?

Premiums FAQ's 6

• What payment methods are available?
• Why did a double debit go through on my first debit?
• What happens if my debit returned unpaid?
• How do I get a refund if I cancelled my policy?
• What debit dates are available?

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Applications and Underwriting FAQ's 2

• Can I claim any benefit during my 3 month General Waiting Period?
• Will there be any underwriting for my new born?

General 3

• What is Gap Cover and why do I need it?
• Benefit Descriptions
• Documents required to submit a claim