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Knowledge base
FAQ's
General FAQ's
6
What is Gap Cover?
Who can be covered on GapX?
Do I need an active Medical Aid to have Gap Cover?
Do all dependants need to be on the same Medical Aid as the principal?
What does Overall Annual Limit(OAL) mean?
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Claims FAQ's
6
Does GapX issue a guarantee of payment prior to a procedure?
Do I need to get pre-authorisation to claim?
Will you cover any claims where the medical scheme has rejected the claim?
Can I claim where the full amount was paid from my medical savings account?
What is the difference between a penalty fee and a co-payment?
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Premiums FAQ's
6
What payment methods are available?
Why did a double debit go through on my first debit?
What happens if my debit returned unpaid?
How do I get a refund if I cancelled my policy?
What debit dates are available?
See all 6 articles
Applications and Underwriting FAQ's
3
What waiting periods are applicable?
Can I claim any benefit during my 3 month General Waiting Period?
Will there be any underwriting for my new born?
Articles
General
3
What is Gap Cover and why do I need it?
Benefit Descriptions
Documents required to submit a claim
Benefits
0