Premiums FAQ's

What payment methods are available?
GapX only collects payments by Debit Order. Premiums are payable monthly in advance.
Tue, 23 Jun, 2020 at 6:38 PM
Why did a double debit go through on my first debit?
If the debit file for your selected debit date has already generated at the time you join GapX, a debit will not be collected for that month. A double debit...
Tue, 23 Jun, 2020 at 6:39 PM
What happens if my debit returned unpaid?
If your debit order returned as unpaid we will double debit on the next debit date. If you would like us to resubmit the debit  before your next debit date,...
Tue, 23 Jun, 2020 at 6:40 PM
How do I get a refund if I cancelled my policy?
We may still collect a debit order if you cancelled your GapX policy after the debit order was sent to the bank. In these cases refunds will be paid within ...
Tue, 23 Jun, 2020 at 6:41 PM
What debit dates are available?
We can collect your debit on the following dates: 1st 5th 7th 15th 20th 25th 31st (last day of the month) Debits collected on the 25th or 31st wil...
Tue, 23 Jun, 2020 at 6:43 PM
Does GapX provide tax certificates?
No, we do not provide tax certificates as gap cover does not form part of your annual Medical Scheme Fees Tax Credit which is used to reduce the normal tax ...
Mon, 29 Jun, 2020 at 5:53 PM